Limits that hold

The evening you decide to set a limit at Spindog Casino

Only players aged 18+ may play, and deposit limits, loss limits, session reminders, time-outs and self-exclusion sit in every account.

Set a limit

Regulated under MGA/B2C/199/2016 since 2016

Support at a glance

The essentials you can read in a minute

You will know the age, the licence, the register, the helpline and whom to email.

Minimum age18+

LicenceMGA/B2C/199/2016

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Protection built in

What changes when you set a limit before you play?

Use this the first evening you notice money and time slipping past what you planned.

Spending set before play

This caps what can be paid in over a chosen period, so the ceiling is fixed while you are calm. Switch it on before a session, not after one.

A brake on chasing losses

A loss limit stops further play once losses reach the figure you chose. Reach for it when a bad run has already made you chase the money back.

Session reminders

A reminder appears while you play and shows how long the session has run. Turn it on for long evenings when clock-watching stops.

Out for a while, not for good

A time-out blocks play for the stretch you pick, then lifts by itself. Choose it when you need distance without closing anything permanently.

A clean break

Self-exclusion shuts your account for a set period and takes your name off the mailing lists. It is the right switch when you want a clean break.

Nothing permanent

A ceiling in place in a few minutes

No phone call and no paperwork: the limit goes through the account, and lower limits are the easy ones.

The settings area

One concern, one tool

Pick which tool fits the concern you have now: money paid in, losses, or hours at the table. Each one is set separately.

A week or an evening

Choose how long the figure should cover, so the ceiling matches your normal week. A figure that suits a whole month is not the same as one for an evening.

See the figure listed

Save the change, then reopen the page to see the figure listed. If nothing shows, contact support before you play again.

A pause for the week or a stop for the year

Short break, same balance. A time-out stops you playing for the period you pick. You set it in your account settings, and your balance stays where it is. When the period runs out, access returns by itself.

The point where you say enough. Self-exclusion closes your access for a long stretch and cannot be undone early. You start it in your account and the block holds until the period ends. Support stays reachable while you are away.

How do I sign up to GAMSTOP? GAMSTOP is the national scheme, run by The National Online Self Exclusion Scheme Limited, for every licensed operator. Registration is done online and can take up to 24 hours to apply. The shortest period is 6 months, and longer options reach 5 years, with or without auto-renewal. gamstop.co.uk

Someone to call

Speak to someone before the next session

Spindog Casino keeps the phone lines and the door open at any hour, in the same spirit.

National Gambling Helpline (GamCare)

The National Gambling Helpline, run by GamCare, answers around the clock, every day, free of charge and in confidence. It advises players and the people close to them, and points them toward local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous runs free meetings led by people who have been there. No appointment is needed, and relatives and friends have meetings of their own. Both groups meet without any cost. gamblersanonymous.org.uk

A clearer view of where you stand

Catching these early is easier than catching them late. A limit set before play, or a pause of a few days, is usually the first step and costs nothing. Play is entertainment with a price.

Look at the last few weeks honestly and see how many of these feel familiar.

Playing longer than you planned
Chasing a loss the following day
Spending money set aside for bills
Borrowing to keep playing
Keeping your play from family
Feeling flat when you stop
Playing to escape a bad day

When a young person shares your household

Age verification before money leaves. Before any withdrawal, we ask for proof of identity from every customer. Anyone under 18 is turned away at sign-up, and an account opened with borrowed details is closed once the check fails.

When the family computer is the way in. Software that blocks gambling sites can be installed on the shared tablet or phone in the house. Pick one that covers the browsers and apps used at home, then keep the settings password somewhere only an adult can reach.

Can I call for someone else? Choose a calm hour and say what you have noticed, without blame or arithmetic about money. The National Gambling Helpline also takes calls from relatives and points them to local support.

Once you ask

Clearing up the small doubts

Six short answers, so the next step in your account feels ordinary rather than dramatic.

Why does the casino need my age checked?+

By the time you open an account, we have to be sure you are 18 or over, as the Maltese licence held by Spindog Casino Ltd. requires. Age is confirmed during routine verification, alongside identity and address documents.

How do I close my account permanently?+

A permanent closure can be arranged through our support team at [email protected], and one account per player is the rule here. Tell them you want the account closed rather than paused, so it is not simply reopened later.

Can I set limits from my phone?+

Yes. The account section in the mobile version carries the same deposit and loss limits as the desktop site, so a figure can be chosen in the browser on your phone. What you save there applies to every device straight away.

What if I want a lower limit, or a higher one?+

Both are handled in the same account section, under the limits you already have. Whatever you choose is yours to revisit, and a figure set in calm weather is usually the one worth keeping.

What changes during a time-out?+

Play and deposits stop for the stretch you picked, while your balance, history and documents stay in place. You can log in to check things or talk to support, and play resumes by itself when that stretch ends.

Is there any way to shorten a self-exclusion?+

No. A self-exclusion chosen here runs for the whole period you selected and is not lifted early, and registering with GAMSTOP carries the same weight. It is a fixed break rather than a switch you can flick back.