Answers in minutes

Contact Spindog Casino and get help in minutes

Live chat, e-mail and phone reach the Spindog Casino team every hour of every day, with a human reply inside minutes.

Open live chat Licensed by Malta Gaming Authority

Paid out today

476,687 £

4,933 Players online

Regulated under MGA/B2C/199/2016 since 2016

Average withdrawal processed in 26 minutes

256-bit TLS encryption on all transactions

Pick a route

Reach a person three ways

Three routes sit side by side, so you pick one and skip the searching.

Need it sorted now

Best for anything you need settled now, from a stuck deposit to a locked login. A chat window opens here on the site and an agent replies in about two minutes, day or night.

Open chat

Where do I send documents?

Best for statements, screenshots and anything with a paper trail. Write to [email protected] and expect a reply in about six hours, whatever the hour you send it.

Write to us

Rather say it aloud?

Best when you would rather explain it out loud. Call +44 20 1960 4869 GMT and a person picks up in about five minutes, so have your account open before you dial.

Call us

United Kingdom page

Not a call centre abroad: United Kingdom help on GMT

Same team, same answers, and a clock set to the one on your wall.

How to reach

United Kingdom phone+44 20 1960 4869

Support time zoneGMT

Languages answeredEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Supervisory authorityMalta Gaming Authority, MGA/B2C/199/2016

Where to get help

Gambling supportGamCare, BeGambleAware, GAMSTOP

Have these five details ready

Pull these out before you open chat, e-mail or dial.

Your registered e-mail address
Account username or player ID
Your latest transaction reference
Screenshot of any error message
Proof of identity and address

Land on the right desk

Department e-mail addresses, sorted by subject

One address per subject keeps your message out of the wrong pile.

Account desks

General support[email protected]

Verification and documents[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Operator Details

Know who runs your account

You will know who holds your money and which licence covers your play.

The company

Legal nameSpindog Casino Ltd.

Company numberC-69580 (Malta)

Registered addressTower Road, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/199/2016

Written contact

Support e-mail[email protected]

Four Steps Upwards

From support to the regulator, step by step

Raising a complaint follows the same clear ladder every Spindog Casino player uses.

You have just spotted the problem

Explain the problem to the support team first, with the transaction reference and any screenshot attached, so they can see exactly what went wrong. Most complaints close at this point.

A clear answer in writing

Expect a written reply that states what was found and what will be done. Read it carefully and answer any question it raises before moving on.

A fresh decision from above

Spindog Casino lets you ask a manager to review that outcome. Say plainly why you disagree and what you would accept as fair.

Escalation to the regulator?

Take the matter to the Malta Gaming Authority when the internal route ends without agreement. Details of the complaint and the replies you received go with it.

Help Without Delay

When someone picks up your question

Hours and typical replies are listed together so nothing here surprises you.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply2 minutes

Page time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+44 20 1960 4869

Phone waiting time5 minutes

Direct answers

Short answers, straight back

We keep replies plain and brief, because support should end your question, not stretch it.

accountHow long do I wait if I message at night?+

Chat and phone lines are staffed around the clock, every day of the week, in GMT. Night-time and weekend contacts reach a person just as fast as a weekday morning one. Live chat typically answers in two minutes and phone calls in five.

accountWhat if I cannot recall my password?+

Say your registered email address and the details you can confirm, never a password. Advisers verify who you are with the records already on file. A reset link to that email address fixes a forgotten password.

accountWhy was my issue not resolved first time?+

Ask the adviser to escalate it, and note the reference you were given. A written complaint goes to [email protected] and is reviewed by a team above the front line. If that outcome still disappoints you, the Malta Gaming Authority takes it further.

accountWhy would I need a copy of my data?+

Write to [email protected] for a copy of what we hold, or to have it erased where the rules allow. Records tied to a licence obligation, such as transactions, stay for the retention period. The reply tells you which applies.

accountWhat happens when a casino is licensed abroad?+

Spindog Casino Ltd. is licensed by the Malta Gaming Authority under MGA/B2C/199/2016, which covers players in the United Kingdom. That licence number is the reference you quote in a complaint. Malta's regulator is the body that hears disputes we cannot settle.

accountWhat happens when I want to shut my account?+

Contact any adviser and ask for it; a balance is paid to you first, subject to the £24,000 ceiling and verification. Closing it is separate from a self-exclusion, so tell us which you intend. Should gambling be a worry, choose self-exclusion instead.

Reach out before it builds up

Help with gambling sits with organisations that owe us no loyalty: GamCare, BeGambleAware and GAMSTOP all work independently, and each offers support to players in the United Kingdom who want it, free and without judgement.

GamCare. Trained advisers talk through gambling harm and the treatment routes open to you and those close to you.

BeGambleAware. Guidance, self-help tools and local service signposting sit here for anyone worried about their play.

GAMSTOP. One registration blocks you from gambling sites across the United Kingdom, including ours.