Six lines, four steps

Your Spindog Casino verification, start to finish

Licensed casinos must confirm who you are, so Spindog Casino checks your documents once and typically takes 59 hours.

Send your documents

Regulated under MGA/B2C/199/2016 since 2016

Six essentials

What does the wait involve?

Everything settled in one scan: who checks you, under what licence, how long and where to ask.

Who checks

Spindog Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/199/2016

Time needed

59 hours

Latest point

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

First-time pass

One upload now, a payout later

Use this from the moment the verification request lands, so nothing comes back for a second look.

Before you pick a file

Once the request is in your inbox, open your account area and read which file types are accepted before you pick anything from your gallery.

Photographing your ID

Your proof of identity needs every corner in frame, with no glare, no flash and nothing covering your photo or the dates.

A matching payment trail

If you paid by card or e-wallet, a copy showing your name, the method and the last four digits usually settles the payment method confirmation.

The inbox wait

Nothing more is needed from you unless a file is blurred, so keep an eye on your inbox and reply with a fresh copy if asked.

Packing your files

From blurred copy to clean copy

Handy at the kitchen table with your documents spread out, checking each one before it goes off.

Proof of identity

ConfirmsWho you are

Must showFull face, name, date of birth

Proof of address

ConfirmsWhere you live

Must showYour name, full address, recent date

Payment method confirmation

ConfirmsHow you funded the account

Must showYour name, the method, last digits

A clean resend, a quick approval

Screen capture, not a source file. A phone screenshot of a banking app strips the detail our reviewers match against your name, so the copy cannot stand as evidence. Save the original PDF or take a fresh photo Capture the full statement page, top edge included

Check the end date first. Expired identification cannot confirm who you are today, so a document past its end date is refused on arrival by our team. Send a current passport, licence or national ID Renew first, then photograph the new card

Half the card is missing. Glare from a flash, a shadow across the face or a corner cropped away leaves gaps our reviewers are not allowed to guess at. Lay the document flat in daylight, no flash Frame all four corners with space around them

Why does a casino ask where my money came from?

Our Malta Gaming Authority licence, MGA/B2C/199/2016, obliges us to know that the money you play with is lawfully yours. So a request for paperwork is a routine step in that duty, applied to many players, and it carries no suggestion of wrongdoing on your part.

Depending on your situation, our team may ask for one or more of the following.

Recent payslips from your employer
Bank statement for the last months
Tax return or self-assessment record
Sale or inheritance paperwork
Pension or benefit award letter

Four moments that trigger it

When will you want my documents?

Our licence means the check lands before your first withdrawal at the latest, so we flag it early.

Add your new card details

Adding a card or wallet we have not seen before brings a short identity and payment confirmation step, so the new method is tied to you alone.

Room for bigger deposits

Lifting a cap on what you can spend means we confirm identity and where the money sits, because a higher limit is a bigger commitment from you.

Why the hold on my payment?

A payment far above your usual pattern prompts a source of funds question, since our licence asks us to account for money that stands out from routine play.

Before your first payout

Cashing out for the first time brings the full check, because our licence, MGA/B2C/199/2016, requires identity to be confirmed no later than the first withdrawal.

Check clarity

Identity proof, minus the mystery

The usual worry is a stalled payout on a blurry photo; these short replies settle it.

Can I upload my verification documents from my phone?+

Yes, a handset works fine for every paper we ask about. Use the rear camera rather than a screenshot, keep the light even, and the file drops straight into the review queue. Whole pages beat clever cropping.

When will I be asked to verify my identity?+

Under our Malta Gaming Authority licence, the check lands no later than your first withdrawal. It can arrive sooner, though, at registration or at the first deposit, so keep your papers ready from day one.

How long does the check take once I send my papers?+

Allow up to 59 hours once every paper has arrived in full. Plenty clear well inside that window, and you get an e-mail the moment a decision lands. That figure covers the whole review, not each document.

What happens if one of my documents is refused?+

A note on the refusal says exactly which paper failed and why. Send a corrected copy and the clock runs again from that point, so a fast swap keeps your payout on track. If the wording is unclear, [email protected] will explain it.

Are my identity documents safe with you?+

Yes, they stay private. Every upload travels over 256-bit TLS encryption and is opened only by the team running the check. Records are kept for the purposes our licence allows, nothing wider.